Return and Refund Policy

1. Returns

a. We accept returns of products within [number of days] days from the date of purchase, subject to the conditions outlined below.

b. To initiate a return, please contact our customer support team at [contact information]. We will provide you with instructions on returning the product.

2. Conditions for Returns

a. Products must be in their original condition, unused, and in their original packaging.

b. We reserve the right to refuse returns if the product is not in its original condition or does not meet our return criteria.

3. Refunds

a. Upon receiving and inspecting the returned product, we will process a refund for the purchase price, excluding any shipping or handling fees.

b. Refunds will be issued to the original payment method used for the purchase.

4. Exchanges

a. If you receive a defective or damaged product, we will gladly exchange it for the same item. Please contact our customer support team for assistance.

5. Cancellations

a. Orders may be canceled before they are shipped. Once an order is shipped, it cannot be canceled.

6. Non-Returnable Items

a. Some products, such as live plants or personalized/custom items, may not be eligible for returns. Please check the product description for any specific return restrictions.

7. Return Shipping

a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

8. Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at [+971 50 702 8686].